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Grayson County Covid-19 Helpline 


Happy October! 

Grayson County Department of Social Services will be closed on Thursday October 8,2020 for staff training.

We will reopen on Friday October 9, 2020 at 8:00 AM.

Grayson County Department of Social Services is still staffed and open Monday - Friday 8:00 AM - 4:30 PM. 

Public access will still be restricted, however we will gladly assist you by mail, phone and email!


Applications for SNAP, TANF, VIEW, Medicaid, and Cooling Assistance are now in a covered box outside the office for your convenience.


These manual applications must be returned via the mail, fax or dropped in the lock box in the lower parking lot. 

SNAP 2020 News:

Emergency SNAP Allotments:

Emergency SNAP Allotments will be available on

March 25, 2020, April 16, 2020, May 11, 2020 June 17, 2020, July 16, 2020, August 16, 2020 & September 16, 2020.

These allotments are meant to increase the household's SNAP benefit to the maximum benefit for that household's size. No additional action is needed as this will happen automatically. If the household is already receiving the maximum benefit, there will not be an emergency allotment disbursed. 


* Emergency SNAP benefits will continue for September. September's issuance of Emergency SNAP is scheduled for September 16, 2020. *

Pandemic EBT:

Virginia will also issue Pandemic EBT (P-EBT) benefits for children who are eligible for free and reduced lunch. Grayson County Public Schools will be distributing them. If the child's address on file at their school is not correct, please contact the school by May 5, 2020 to update it. If your child is already on a SNAP case, their additional benefits will be disbursed to that card.  


Free Meals for Children:

Most of the local school districts are providing meals to the children eligible for free and reduced lunch. Contact the local school division for distribution sites or visit the for a list of locations in your area.

In our area, Grayson County High School and Fries School are being used as distribution sites. 

SNAP Online Purchasing:

VDSS is pleased to announce that effective May 29, 2020, SNAP recipients in Virginia may purchase food from approved online retailers using their EBT card!


Currently, the approved online retailers are Amazon and Walmart. Both retailers provide information on their website about using EBT for online purchases. SNAP benefits may only be used to purchase eligible food. Delivery fees and other associated charges may not be paid for with SNAP benefits.

Cooling Assistance 2020 News:

Pre Approved Cooling Benefits will be issued in a lump sum amount from the state for client’s that received: 

  •   Cooling Assistance in 2019 who have a household that still contains at least a person age 60 or older, under age 6 or disabled, AND received

  •   Fuel assistance OR Crisis assistance  for electricity as primary heat. 


Benefit amount has not been determined by Richmond at this time. 


Applications are accepted June 15 through August 15. 

  • Must have cooling expense responsibility

  • Household must include one vulnerable individual age 60 or older, disabled or under age six


How to Apply

  • Option 1: Screen for eligibility and/or apply online through CommonHelp

  • Option 2: Call the Enterprise Customer Service Center at 1-855-635-4370 (Monday - Friday 7 am - 6 pm) to apply over the telephone.

  • Option 3: Submit an application manually. Manual applications are available in a covered box outside the office, but must be returned via the mail, fax or dropped in the lock box in the lower parking lot. 

Starting September 2019:

A representative from Grayson County Social Services and Grayson County Sheriff's Office will be available at the Community Center in Whitetop every first Wednesday of each month from 9:00 am to 3:00 pm  and at the Recreation Center in Fries on every first Thursday of each month from 9:00 am to 3:00 pm. This Community Outreach program will provide citizens within these areas the convenience to access services offered by GCDSS and GCSO a little closer to home. This new Integrated Service Model approach will provide a GCDSS worker that is trained in all program areas from Medicaid, TANF, SNAP, Family (Prevention, Child Protective Services, Foster Care) and Adult Services and an Investigator from GCSO will also be available for citizens regarding any and all issues involving safety and community concerns.

Local Board Meetings:

Thursday March 19, 2020 at 8:30 am

Thursday May 21, 2020 at 8:30 am

Grayson County

Department of Social Services

Tel: 276-773-2452

Fax: 276-773-2361

Address​: 129 Davis St

             P.O. Box 434 (mailing)

             Independence, VA 24348

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after hours or on holidays please contact: 

For Adults: 1-888-832-3858

For Children: 1-800-552-7096

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