Cooling Assistance 2020 News:
Pre Approved Cooling Benefits will be issued in a lump sum amount from the state for client’s that received:
Cooling Assistance in 2019 who have a household that still contains at least a person age 60 or older, under age 6 or disabled, AND received
Fuel assistance OR Crisis assistance for electricity as primary heat.
Benefit amount has not been determined by Richmond at this time.
Applications are accepted June 15 through August 15.
Must have cooling expense responsibility
Household must include one vulnerable individual age 60 or older, disabled or under age six
How to Apply
Option 2: Call the Enterprise Customer Service Center at 1-855-635-4370 (Monday - Friday 7 am - 6 pm) to apply over the telephone.
Option 3: Submit an application manually. Manual applications are available in a covered box outside the office, but must be returned via the mail, fax or dropped in the lock box in the lower parking lot.
For more information please read the informational sheet below.
If you suspect Fraud or Abuse of any kind, report it to your Local Department of Social Services or call 1-800-552-3431.
The Virginia Department of Housing and Community Development (DHCD) administers the Weatherization Assistance Program (WAP). The WAP reduces household energy use through the installation of cost-effective energy savings measures, which also improve resident health and safety. Common measures including sealing air leaks, adding insulation, and repairing heating and cooling systems. DHCD works with a network of nonprofit organizations around the state, who directly implement the program. More information is available at https://www.dhcd.virginia.gov/wx
NEED HELP WITH HEATING OR COOLING?
See if you might be eligible at https://commonhelp.virginia.gov/access/.
Applications for help with your heating and cooling bills or equipment needs are accepted online (at https://commonhelp.virginia.gov/access/), by calling the Enterprise Customer Service Center at 1-855-635–4370, and at your local department of social services.
Fuel assistance helps with home heating costs; but can also be used for furnace re-starts, late charges, delivery charges, installation charges, and connection or re-connection fees. Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from the second Tuesday in October through the second Friday in November. Benefits are determined and authorizations for deliveries or service are sent to vendors in December.
Crisis assistance is intended to meet a household’s emergency heating need, when no other resource is available.
Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from November 1 through March 15 for the following: one time only heat security deposit and/or heating equipment repair/purchase. Assistance is based on the availability of funds.
Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from the first workday in January through March 15 for the purchase of home heating fuel and the payment of heat utility bill. Assistance is based on the availability of funds.
Cooling assistance provides purchase or repair of cooling equipment and/or payment for electricity to operate cooling equipment. To be eligible, a household must contain at least one vulnerable individual who is age 60 or over, is living with a disability, or is under age 6. Applications are accepted online, through the Enterprise Customer Service Center, and at local departments of social services from June 15 through August 15. Assistance is based on the availability of funds.
Eligibility criteria for assistance include:
Must be resident of the locality in which application is made
Must have a heating or cooling expense responsibility
Monthly gross income may not exceed: